Shippings & Returns
When do we ship?
Orders are shipped on the same day from Monday to Sunday for orders placed before 4 PM WIB.
Orders after 4 PM will be processed the next day. Delivery timing depends on the shipping provider.
Can we pick up our order?
Yes! You can choose to pick up from our store at:
Talasi Locale
Jl. RP. Soeroso No.6 RT.10/RW.5, Dukuh Atas, Cikini, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10330
You can pick up any day between the hours 8:00–16:00.
Shipping Methods
When you make an order through the website, you can choose between different delivery options, or choose to self pick-up.
Returns and Refund Policy
We take great care in preparing and packing your orders. To qualify for a return or replacement, please ensure you record a clear, unedited unboxing video showing the sealed package before opening.
Eligible Refund & Return Conditions:
- Damaged Goods: The product is received with damaged, torn, or perforated packaging.
- Expired Products: The product received has passed its expiration date.
- Wrong Item or Logistics Error: The product was incorrectly sent or failed to arrive due to a courier error.
- Excess Payment: Overpayment made by the buyer beyond the product price.
How to Process Your Request:
- Contact us within 2 business days of receiving your package via email at [email protected] or Customer Care WhatsApp at +62 811 999 5088.
- Attach your order number, a short description of the issue, and the unboxing video.
- Once approved, our team will process your replacement or refund.
Need Help?
For any help regarding your order, please email us at [email protected] or our customer care Whatsapp at +62 811 999 5088.
Do you ship outside of Indonesia?
Yes, we are now available to ship worldwide!